Return & Refund Policy
Last updated: September 2, 2026
At Valress, we want you to be satisfied with your purchase.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible, products should generally be unused, in their original condition, and in their original packaging.
Certain products may not be eligible for return for hygiene, safety, or regulatory reasons.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on eligible products.
If you are not satisfied with an eligible purchase, contact us within 30 days of delivery and we will review your request.
How to Request a Return
Email support@valress.com with:
- Your order number
- The product you want to return
- The reason for your return
- Photos, if the item arrived damaged or incorrect
We will provide return instructions after reviewing your request.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 72 hours of delivery and include photos of the item and packaging.
We will work with you to provide an appropriate replacement, refund, or other solution.
Refunds
Once an approved return is received and inspected, we will process the refund to your original payment method.
Your bank or payment provider may require additional time to make the funds available.
Return Shipping
For standard returns, return shipping costs are the customer's responsibility.
If your item is defective, damaged, or incorrect, Valress will review the situation and may cover the applicable return shipping costs.
Original shipping fees are generally non-refundable unless otherwise required by law.
Order Cancellations
Cancellation requests must be submitted within 24 hours of placing an order.
Once an order has been processed or shipped, we may be unable to cancel it.
Contact
Valress LLC
123 Market Street, Suite 400
Wilmington, DE 19801
United States
Email: support@valress.com